Method for customer recognition and management

Details Method for customer recognition and management Method for customer recognition and management

2002-08-05

2009-02-03

Matar, Ahmad F. (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265010, C379S265090

Reexamination Certificate

active

07486785

ABSTRACT:
A method for handling a customer call in a customer relationship management system can include, responsive to receiving a telephone call from a caller, receiving caller biometric information via the telephone call which uniquely identifies the caller. The caller biometric information can be compared with biometric information profiles to determine an identity of the caller. The telephone call can be transferred to a telephone number according to the identity of the caller.

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S. H. Maes, et al., Conversational Speech Biometrics,E-Commerce Agents, LNAI 2033, pp. 166-179, (2001).

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