Method for evaluating customer call center system designs

Details Method for evaluating customer call center system designs Method for evaluating customer call center system designs

2007-01-30

2008-08-26

Hong, Harry S (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265050, C379S265070, C705S014270

Reexamination Certificate

active

07418093

ABSTRACT:
A method of evaluating a design for a call center system. A particular system is put into use and data collected to quantify various quality of service factors. Each quality of service factor is multiplied times an expense multiplier and added to an agent cost factor. The result is a metric that describes the system in monetary terms.

REFERENCES:
patent: 5509055 (1996-04-01), Ehrlich et al.
patent: 6327364 (2001-12-01), Shaffer et al.
patent: 6453038 (2002-09-01), McFarlane et al.
patent: 6493446 (2002-12-01), Cherry
patent: 6847711 (2005-01-01), Knott et al.
patent: 7170992 (2007-01-01), Knott et al.
patent: 2001/0032120 (2001-10-01), Stuart et al.
patent: 2003/0009373 (2003-01-01), Ensing et al.
patent: 2004/0111310 (2004-06-01), Sziam et al.

Affiliated with

Also associated with

Rating

Method for evaluating customer call center system designs does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method for evaluating customer call center system designs, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method for evaluating customer call center system designs will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4016470