Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1996-09-27
1998-12-01
Hunter, Daniel S.
Telephonic communications
Centralized switching system
Call distribution to operator
379265, 379266, 379309, 379211, 379207, 379221, H04M 300, H04M 500, H04M 342, H04M 700
Patent
active
058449825
ABSTRACT:
The method relates to a group (G) of agent communication terminal apparatus (AKE) that are distributed over several communication systems (KS1, 2) of a communication network. If, given an incoming call (ar) in a communication system (KS1), no allocated agent communication terminal apparatus (AKE) is still free for the respective group (G), a resource request (ra) is transmitted to communication systems (KS2) to which agent communication terminal apparatus (AKE) of the same group (G) are connected. Using a response (aw), the addressed communication systems (KS2) indicate whether one of the agent communication terminal apparatus (AKE) is free or whether they are all occupied. After the signaling of a free agent communication terminal apparatus (AKE), the incoming call (ar) is switched to the respective communication system (KS2). With the method, the groups (G) of agent communication terminal apparatus (AKE) are distributed to several communication systems (KS1, 2), with efficient and uniform utilization thereof.
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Hunter Daniel S.
Siemens Aktiengesellschaft
Tieu Benny Q.
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