Method of operating a distributed call progress tone...

Method of optimizing call center resources based upon...

Method of preference driven segmentation routing

Method of processing an inbound call in a call center

Method of providing a screen-pop via SIP

Method of providing background and video patterns

Method of routing calls in an automatic call distribution...

Method of transmitting data to members of an operator service

Method selecting actions or phases for an agent by analyzing...

Method to identify and categorize customer's goals and...

Method, system and program product for managing a customer...

Method, system and storage medium for tracking technician...

Method, system, and computer program product for providing...

Method, system, and computer-readable media for performing...

Method, system, and storage medium for providing web-based...

Methods and apparatus for allocating a resource to enqueued...

Methods and apparatus for analysis of load-balanced...

Methods and apparatus for automated monitoring and action...

Methods and apparatus for automatically determining a call...

Methods and apparatus for automating the detection, reporting an