Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2007-01-30
2007-01-30
Chan, Wing (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S219000, C379S221050, C379S266070, C705S001100, C706S047000, C709S227000
Reexamination Certificate
active
10022926
ABSTRACT:
Techniques are provided for use in accordance with such systems as web sites operating electronic commerce (e-commerce) applications, interactive voice response (IVR) systems and workflow systems for providing automated monitoring of user activity and personalized action taking based on such activity, in accordance with an on-line decision support mechanism which combines formal and heuristic reasoning. In a web-based system, for example, the on-line decision support provided in accordance with the invention can be used in a wide variety of e-commerce applications requiring automated, real-time, intelligent interventions, including targeted promotions and discounts, assisting with navigation through self-help material, supporting dynamic price negotiations, and even selecting large portions of page content.
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Anderson Gregory
Anupam Vinod
Hull Richard B.
Kumar Bharat
Chan Wing
Knowlin Thjuan P.
Lucent Technologies - Inc.
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