Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2005-11-30
2010-12-28
Kuntz, Curtis (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S207030, C379S265010, C379S265020, C379S265090, C379S266010
Reexamination Certificate
active
07860234
ABSTRACT:
Methods and apparatus are provided for allocating a resource to enqueued requests using a predicted wait time that is based on a prior contribution of the resource to service the requests in a particular queue. A resource is allocated to one of a plurality of requests. Each request is stored in at least one of a plurality of queues, each having a predicted wait time. Once it is determined that the resource has become available, the predicted wait times of the queues are updated based on a prior contribution of the resource to the queues; a performance level of each of the queues relative to one or more service level targets; and the resource is assigned, in response to the determination, to the request based on the evaluation. The service level targets can include one or more thresholds for the predicted wait time. The predicted wait time is based on a prior contribution of the resource to servicing one or more of the queues.
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Patakula Balaji
Qutub Sami
Sitkowski Rafal
Sokoler David
Avaya Inc.
Chapin IP Law LLC
Kuntz Curtis
Nguyen Phung-Hoang J
Rouille, Esq. David W.
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