Method of providing a screen-pop via SIP

Details Method of providing a screen-pop via SIP Method of providing a screen-pop via SIP

2006-08-01

2006-08-01

Smith, Creighton (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S266100, C370S352000

Reexamination Certificate

active

07085368

ABSTRACT:
A method and apparatus for providing information to an agent of an organization through the Internet. The method includes the steps of detecting a call from a client of the organization through the Internet, assigning the call to an agent of the organization and automatically creating a record related to the call and downloading the record from a host to a terminal of the assigned agent where the record is encoded into a SIP INFO message.

REFERENCES:
patent: 6870848 (2005-03-01), Prokop
patent: 2003/0076815 (2003-04-01), Miller et al.
patent: 2004/0028080 (2004-02-01), Samarasinghe et al.
patent: 2004/0062232 (2004-04-01), Sylvain
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RFC 2976, Article titled “The SIP INFO Method”, S. Donovan, dynamisoft. Oct. 2000, downloaded from http://www.ietf.org/rfc/rfc2976.txt, Jan. 18, 2006.

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