Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2011-05-17
2011-05-17
Deane, William J (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265090
Reexamination Certificate
active
07945041
ABSTRACT:
Under the present invention, a request for a composite service is received from a customer. Based on the request, a delivery task list including one or more tasks required to fulfill the request is defined. The tasks are each then assigned to a service provider for performance, and a schedule for their performance is determined. As the tasks are being performed, a tracking a status thereof is tracked. Once the tasks have been completed, the customer is notified, surveyed and/or invoiced.
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Caswell Nathan S.
Gilley Jeffrey D.
Kightlinger Drew A.
Putt Deborah M.
Deane William J
Hoffman Warnick LLC
International Business Machines - Corporation
Linne Anna
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