Method of processing an inbound call in a call center

Details Method of processing an inbound call in a call center Method of processing an inbound call in a call center

2005-12-13

2005-12-13

Hong, Harry S. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S210010

Reexamination Certificate

active

06975720

ABSTRACT:
A method for call center to processing inbound call from a caller during a busy time is disclosed in which the caller will be assigned a place in the queue, an identification and a time window. The call center will keep the place of the caller after the first call is disconnected. The caller shall call back within the time window assigned to him to claim his place in the queue. The caller may place the second call in any moment convenient to him within the time window, or even from a different telephone.

REFERENCES:
patent: 5537470 (1996-07-01), Lee
patent: 5657383 (1997-08-01), Gerber et al.
patent: 5692033 (1997-11-01), Farris
patent: 6259786 (2001-07-01), Gisby
patent: 6411805 (2002-06-01), Becker et al.

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