Call management method and system for skill-based routing

Call management system using dynamic queue position

Call management system using dynamic threshold adjustment

Call management system using fast response dynamic threshold...

Call management system with call control form user...

Call management system with call control from user workstation c

Call overflow system and method for an automatic call distributi

Call overflow system and method for overflowing telephone...

Call processing system

Call processing system

Call processing system and service control point for...

Call processing system and service control point for...

Call processing system for handling calls to a call center

Call processing with statistical weighting of scripts in a...

Call progress pacing

Call queuing

Call queuing and distribution

Call recording system and method for use with a telephonic switc

Call routing and handling system for conveying confidential medi

Call routing based on local status evaluation