Call queuing and distribution

Details Call queuing and distribution Call queuing and distribution

1996-08-13

1999-01-26

Matar, Ahmad F.

Telephonic communications

Centralized switching system

Call distribution to operator

379243, 379291, H04M 506

Patent

active

058646175

ABSTRACT:
Incoming calls on a plurality of lines (L.sub.i) are distributed to a plurality of resources (R.sub.n) by a queuing and distribution system which associates with each of the possible resource/line combinations a so called "pleasure value" that indicates the desirability of making the line/resources connection according to predetermined criteria, such as waiting time, resource type, type of incoming call and other factors. The pleasure values are set up in a matrix which is scanned repetitively in order to determine the highest value and the runner up, and call connections are made on the basis of the outcome of the scanning process.

REFERENCES:
patent: 4451705 (1984-05-01), Burke et al.
patent: 5268903 (1993-12-01), Jones et al.
patent: 5444774 (1995-08-01), Friedes
patent: 5590188 (1996-12-01), Crockett

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