Call overflow system and method for an automatic call distributi

Details Call overflow system and method for an automatic call distributi Call overflow system and method for an automatic call distributi

1997-02-20

1998-03-03

Matar, Ahmad F.

Telephonic communications

Centralized switching system

Call distribution to operator

379142, 379127, 379210, H04M 354, H04M 350

Patent

active

057244197

ABSTRACT:
A call overflow system for transferring an overflow call received from a caller at an originating automatic call distributor to a destination automatic call distributor. The system includes an originating compilation portion at the originating automatic call distributor for compiling data relating to the overflow call to be transmitted to the destination automatic call distributor, the data including identification of whether the caller attempted to block a caller identification process, the overflow call being a type of telephone call wherein a call identifier is provided through the call identification process to the originating automatic call distributor and originating compilation portion even where the caller has requested a blocking of the caller identification process. The system further includes sending portion for sending the data from the originating automatic call distributor to the destination automatic call distributor and for transferring the overflow call to the destination automatic call distributor.

REFERENCES:
patent: 4737983 (1988-04-01), Frauenthal et al.
patent: 5008930 (1991-04-01), Gawrys et al.
patent: 5384841 (1995-01-01), Adams et al.
patent: 5469504 (1995-11-01), Blaha

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