Call progress pacing

Details Call progress pacing Call progress pacing

1991-11-27

1993-01-12

Dwyer, James L.

Telephonic communications

Centralized switching system

Call distribution to operator

379216, 379266, 379309, H04Q 364, H04M 342

Patent

active

051795892

ABSTRACT:
Briefly, this invention contemplates the provision of a call pacing method in which the number of calls to dial is periodically (e.g. every two seconds) determined on the basis of anticipated operator availability. The determined number of calls are dialed, subject to a limiting function. Calls in progress are interrupted in a short time slot just prior to first ring if the number of operators available to respond to an answered call falls below a predetermined percentage of the total number of system operators.

REFERENCES:
patent: 3335231 (1964-04-01), Gray et al.
patent: 4599493 (1986-07-01), Cave
patent: 4829563 (1989-05-01), Crockett et al.
patent: 4858120 (1989-08-01), Samuelson
patent: 4881261 (1989-11-01), Oliphant et al.
patent: 4893328 (1990-01-01), Peacock
patent: 4922520 (1990-05-01), Bernard et al.
patent: 4933964 (1990-06-01), Girgis
Martha P. Heller, "Dialing Up Debtors", Inbound/Outbound, Sep. 1989, pp. 22-26.

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