Call recording system and method for use with a telephonic switc

Details Call recording system and method for use with a telephonic switc Call recording system and method for use with a telephonic switc

1996-09-18

1999-07-13

Tsang, Fan S.

Telephonic communications

Centralized switching system

Call distribution to operator

379 34, 379 8819, 379201, 379258, 379260, 379265, 379273, 379309, H04M 124, H04M 1100, H04M 342, H04M 300

Patent

active

059237465

ABSTRACT:
A call recording system and method records telephone calls routed by a telephonic switch 104 to agents located at computer terminals 108. A call information circuit 110 associated with the telephonic switch 104 detects information, such as DNIS via a DNIS circuit 112 and/or information provided by the caller, relating to the telephone calls. The computer terminal 108 includes a recording device 114 which records the telephone calls based on the call information relating to the calls. The recordings of the calls are stored in a storage device 116. To facilitate later replaying a call, a call sequence indicator 118 attaches a call sequence number to a recording of telephone call. Alternatively, or in addition to, a call time indicator 118 attaches a time and day indicator to the recording based on when the call was received. An automatic recorder 122 automatically records specified telephone calls based on the call information. An overwrite circuit 126 overwrites the call recording in the storage device every time period. A period selector 128 permits the agent, or an administrator, to select the length of the time period.

REFERENCES:
patent: 4757525 (1988-07-01), Matthews et al.
patent: 5168515 (1992-12-01), Gechter et al.
patent: 5511112 (1996-04-01), Szlam
patent: 5530744 (1996-06-01), Charalambous et al.
patent: 5535256 (1996-07-01), Maloney et al.
patent: 5563937 (1996-10-01), Bruno et al.
patent: 5568544 (1996-10-01), Keeler et al.
patent: 5621789 (1997-04-01), McCalmont et al.
patent: 5703943 (1997-12-01), Otto
patent: 5742675 (1998-04-01), Kilander et al.
patent: 5757904 (1998-05-01), Anderson

Affiliated with

Also associated with

Rating

Call recording system and method for use with a telephonic switc does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Call recording system and method for use with a telephonic switc, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Call recording system and method for use with a telephonic switc will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-2284288