Call processing with statistical weighting of scripts in a...

Call progress pacing

Call queuing

Call queuing and distribution

Call recording system and method for use with a telephonic switc

Call routing and handling system for conveying confidential medi

Call routing based on local status evaluation

Call routing from first to second dialog of interactive...

Call routing from first to second dialog of interactive...

Call routing from manual to automated dialog of interactive...

Call routing from manual to automated dialog of interactive...

Call routing system and method of using the same

Call selection and agent selection in a call center based on...

Call selection based on continuum skill levels in a call center

Call sharing for inbound and outbound call center agents

Call-center call routing

Call-routing system and method

Campaign in a geo-spatial environment

Chime pulser for phone call backup interpreter

Circuit arrangement and method for announcement control