Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2005-06-03
2010-02-02
Addy, Thjuan K (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S142050, C379S265020
Reexamination Certificate
active
07657020
ABSTRACT:
A call routing system can be used to route calls. An action object identifier, a result identifier, and a reason identifier can be generated in response at least in part to a call. The call can be routed by the call routing system based at least in part on the action object identifier, the result identifier, and the reason identifier. The routing can be performed automatically without requiring an attendant. In another embodiment, an attendant can be used, if desired. In still another embodiment, the processing of the call can be interrupted by the caller, a data processing system used within the call routing system, or an attendant. In a particular embodiment, the call routing system can be used when authenticating a caller or determining an account status of the caller.
REFERENCES:
patent: 7317787 (2008-01-01), Crockett et al.
patent: 2002/0106065 (2002-08-01), Joyce et al.
Bushey Robert R.
Knott Benjamin Anthony
Korth Sarah
Addy Thjuan K
AT&T Intellectual Property I, LP
Toler Law Group
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