Call routing system and method of using the same

Details Call routing system and method of using the same Call routing system and method of using the same

2005-06-03

2010-02-02

Addy, Thjuan K (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S142050, C379S265020

Reexamination Certificate

active

07657020

ABSTRACT:
A call routing system can be used to route calls. An action object identifier, a result identifier, and a reason identifier can be generated in response at least in part to a call. The call can be routed by the call routing system based at least in part on the action object identifier, the result identifier, and the reason identifier. The routing can be performed automatically without requiring an attendant. In another embodiment, an attendant can be used, if desired. In still another embodiment, the processing of the call can be interrupted by the caller, a data processing system used within the call routing system, or an attendant. In a particular embodiment, the call routing system can be used when authenticating a caller or determining an account status of the caller.

REFERENCES:
patent: 7317787 (2008-01-01), Crockett et al.
patent: 2002/0106065 (2002-08-01), Joyce et al.

Affiliated with

Also associated with

Rating

Call routing system and method of using the same does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Call routing system and method of using the same, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Call routing system and method of using the same will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4233417