Recording using proxy servers
Reducing resource consumption by ACD systems
Relationship building method for automated services
Remote ACD data base modification via telephone
Reservation system and method
Reservation system and method
Reserving resources for anticipated work items via simulated...
Resource allocation for simultaneous hunt group
Resource based queue management system and method
Resource control and data handling for central office based auto
Resource management utilizing quantified resource attributes
Retrieval of data related to a call center
Retrieval of data related to a call center
Retrieval of data related to a call center
Ringing technique in automatic call distribution
Routine communication sessions for recording
Routing calls to call centers
Routing data based on comparative income values
Routing data based on comparative income values
Rules-based queuing of calls to call-handling resources