Method and system for routing incoming telephone calls to...

Method and system for routing transactions in an automatic...

Method and system for scheduled delivery of training to call...

Method and system for scheduling inbound inquiries

Method and system for selecting a preferred contact center...

Method and system for self-service scheduling of inbound...

Method and system for telephone wait user interface selection

Method and system for telephone wait user interface selection

Method and system for timed interaction with an interactive...

Method and system for timed interaction with an interactive...

Method and system for two-way call holding using an intelligent

Method and system for user prioritization within...

Method and system for utilizing proxy designation in a call...

Method for accessing real-time data in an automatic call distrib

Method for allocating agent resources to multiple telephone call

Method for controlling additional service functions in a...

Method for customer recognition and management

Method for detecting availability of non-traditional agent

Method for determining free agent communication terminal apparat

Method for discovering problem agent behaviors