Method and system for user prioritization within...

Details Method and system for user prioritization within... Method and system for user prioritization within...

2011-06-07

2011-06-07

Anwah, Olisa (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C455S414100, C379S142060

Reexamination Certificate

active

07957521

ABSTRACT:
A method and system for hierarchical prioritization and execution of call completion services are provided. When a caller applies for a call completion service, the caller is identified and assigned a priority from among different priorities such as high priority or regular priority. Thereafter, attempts to execute call completion services are performed hierarchically by launching call completion services for callers having a higher priority before similar attempts are performed for callers of a lower priority. Hence, call completion services are handled according to the priority assigned to the callers rather than the order in which each caller applied for a call completion service.

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