Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2007-01-30
2007-01-30
Bui, Bing Q. (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S211010, C379S211020, C379S212010, C379S265090
Reexamination Certificate
active
10649517
ABSTRACT:
A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.
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U.S. Patent Application entitled, “Method and System for Managing Calls of an Automatic Call Distributor”, inventors Shmuel (nmi) Shaffer, et al, filed Aug. 25, 2003, 34 pages Specification, Claims and Abstract, 2 sheets of drawings.
Khouri Joseph F.
Patel Labhesh
Sarkar Shantanu
Shaffer Shmuel
Baker & Botts L.L.P.
Bui Bing Q.
Cisco Technology Inc.
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