Distributed call-routing systems

Distributed hardware/software system for managing agent...

Distribution of calls among automatic call distributors of a sin

Do-not-call compliance management for predictive dialer call...

Dynamic communications groups

Dynamic force management system

Dynamic force management system

Dynamic load balancing between multiple locations with...

Dynamic re-routing

Dynamic reallocation of calls to agent groups

Dynamic requeing to avoid latency in call-routing systems

Dynamic schedule profiler for ACD

Dynamic skill-based call routing

Dynamic staffing of service centers to provide substantially...

Dynamic, real-time call tracking for web-based customer...

Dynamically allocating server resources to competing classes...

Efficiency report generator

Efficiency report incorporating communication switch statistics

Efficiency report incorporating communication switch statistics

Electronic mail message processing and routing for call...