Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2001-02-22
2011-10-04
Aubaidi, Rasha Al (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265060
Reexamination Certificate
active
08031860
ABSTRACT:
An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the subscribing applications.
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Al Aubaidi Rasha
Central Coast Patent Agency Inc.
Genesys Telecommunications Laboratories , Inc.
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