Distributed call-routing systems

Details Distributed call-routing systems Distributed call-routing systems

2007-04-13

2011-11-15

Nguyen, Joseph J (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265050, C379S265110, C379S266010, C379S265120

Reexamination Certificate

active

08059812

ABSTRACT:
An exemplary method for selecting a resource for handling a call in a distributed call-routing system comprises obtaining, at a local call-routing proxy, a request for a resource to handle a call from a local automatic call director, distributing the request to a plurality of remote call-routing proxies, each remote call-routing proxy being configured to obtain responses to the request from a plurality of servers storing data relating to a plurality of resources, process the responses from the servers to produce a first reduced number of responses and send the first reduced number of responses to the local call-routing proxy, processing responses from remote call-routing proxies at the local call-routing proxy, enabling the local automatic call director to obtain a second reduced number of responses, and enabling the local automatic call director to select a resource to handle the call.

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