Efficiency report generator

Details Efficiency report generator Efficiency report generator

2003-12-19

2009-11-10

Al Aubaidi, Rasha S (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265060

Reexamination Certificate

active

07616755

ABSTRACT:
Systems and methods for generating efficiency reports, which in one embodiment among many, can be broadly summarized by a representative method of associating a call-center supervisor with a call center, obtaining a network statistic for the call center, categorizing the network statistic into one of a group of multiple categories, and providing a pictorial representation of the group of multiple categories. Another embodiment can be described as an efficiency report generator that has logic configured to associate a call-center supervisor with a call center, logic configured to obtain a network statistic for the call center, logic configured to categorize the network statistic into one of a group of multiple categories; and logic configured to provide a pictorial representation of the group of multiple categories.

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