Distribution of calls among automatic call distributors of a sin

Details Distribution of calls among automatic call distributors of a sin Distribution of calls among automatic call distributors of a sin

1991-07-30

1994-03-01

Dwyer, James L.

Telephonic communications

Centralized switching system

Call distribution to operator

379207, 379212, 379220, H04Q 364, H04M 342, H04M 700

Patent

active

052915522

ABSTRACT:
This invention relates to apparatus and methods for sharing traffic among a plurality of ACD sites serving a customer. Each ACD site has a main queue for storing incoming calls to that ACD, and a group of overflow queues for storing calls rerouted from one of the other ACD sites. Before rerouting a call to an alternate site, the overflow queue for that site is checked; if it has an excessive number of entries, calls will not be rerouted to that alternate site.

REFERENCES:
patent: 4048452 (1977-09-01), Oehring et al.
patent: 4400587 (1983-08-01), Taylor et al.
patent: 4800583 (1989-01-01), Theis
patent: 4893328 (1990-01-01), Peacock
patent: 4907260 (1990-03-01), Prohs et al.
patent: 4951310 (1990-08-01), Honda et al.
patent: 4953204 (1990-08-01), Cuschleg, Jr. et al.

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