Scalable call center telecommunications system
Schedule based transaction routing
Scheduled return to queue with priority (SRQP)
Selecting an interactive application to run while a caller...
Selective conversation recording using speech heuristics
Selective messaging in a multiple messaging link environment
Service control point in an intelligent network for optimizing c
Service desk system architecture for a mobile service workforce
Service desk system for allowing easily changeable...
Service evaluation system and method for a telephonic switch
Service observing in a voice over IP telephone system
Service providing customized information to queuing customers
Skill based chat function in a communication system
Skill-based call routing
Skill-based real-time call routing in telephony systems
Skill-value queuing in a call center
Skills-based automatic call distribution system
Staffing-based percentage-allocation routing using real-time...
Staged predictive dialing system
Stagnation-judgment device and computer product