Selective messaging in a multiple messaging link environment

Details Selective messaging in a multiple messaging link environment Selective messaging in a multiple messaging link environment

2006-08-22

2006-08-22

Gauthier, Gerald (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088080, C370S352000

Reexamination Certificate

active

07095843

ABSTRACT:
A method and apparatus are provided for forwarding messages among peripherals of an automatic call distributor. The method includes the steps of forming a message table in a first peripheral of the automatic call distributor and forwarding a message from the first peripheral to a second peripheral of the automatic call distributor based upon a content of the message table.

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