Service observing in a voice over IP telephone system

Details Service observing in a voice over IP telephone system Service observing in a voice over IP telephone system

2005-08-02

2005-08-02

Hoosain, Allan (Department: 2645)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088170, C379S088180, C379S265010, C379S265030, C379S265090

Reexamination Certificate

active

06925167

ABSTRACT:
An information handling system comprises a TCP/IP network connecting a hub to a multimedia server and the hub to a data server, and the hub to an IP telephony device that is then coupled to a network device. Data sent from the network device is addressed for transmission to the data server and is transmitted through the IP telephony device to the TCP/IP network. The present invention allows a user, such as a supervisor, to monitor the audio conversations of users on the system and current display information of another station. This can be done between remote systems so that the monitoring individual does not have to be in the same system as the user who is being monitored.

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