Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2006-05-23
2006-05-23
Hong, Harry S. (Department: 2642)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S266020, C379S266030, C379S266050, C379S266060
Reexamination Certificate
active
07050569
ABSTRACT:
The present invention, relates to an automated call distribution platform that has the ability to analyze a call queue and determine if a call qualifies for participation in an interactive application, invite a caller to participate in the application and, if the caller agrees, execute the application, then after completion of the application the call advances in the queue to a position ahead of where it currently resides. Thus, the present invention has both the benefit of lessening the caller's wait in a call queue and allows that automated call distribution platform owner to have its customers participate in an application. An exemplary application may be a survey, that can collect valuable information from the callers.
REFERENCES:
patent: 6088444 (2000-07-01), Walker et al.
patent: 6665395 (2003-12-01), Busey et al.
patent: 6801520 (2004-10-01), Philonenko
patent: 2002/0196927 (2002-12-01), Johnson et al.
patent: 2003/0103619 (2003-06-01), Brown et al.
patent: 2004/0174980 (2004-09-01), Knott et al.
Jethwa Piyush
Weaver Farni
Hong Harry S.
Sprint Spectrum L.P.
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