Selective conversation recording using speech heuristics

Details Selective conversation recording using speech heuristics Selective conversation recording using speech heuristics

2006-05-09

2006-05-09

Matar, Ahmad F. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265070, C379S266010, C379S266020, C379S266030, C379S309000

Reexamination Certificate

active

07043008

ABSTRACT:
A system and method for selectively monitoring, recording, storing, and handling telephone conversations through the use of speech analysis is disclosed. In particular, the present invention utilizes a speech analyzer to analyze a speech signal during a telephone conversation between two parties, and a recording and storage device to record and store the telephone conversation. Based on variations in signal characteristics related to the emotional state of the caller, the system selectively generates a trigger to keep the stored recording of the telephone conversation. The present invention also selectively determines whether to send a notification in response to said trigger.

REFERENCES:
patent: 5170426 (1992-12-01), D'Alessio et al.
patent: 5854825 (1998-12-01), Mukaihara et al.
patent: 6263049 (2001-07-01), Kuhn
patent: 6363145 (2002-03-01), Shaffer et al.
patent: 6542602 (2003-04-01), Elazar
patent: 6600821 (2003-07-01), Chan et al.

Affiliated with

Also associated with

Rating

Selective conversation recording using speech heuristics does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Selective conversation recording using speech heuristics, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Selective conversation recording using speech heuristics will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3641431