Information transfer to a call agent using a portal system

Details Information transfer to a call agent using a portal system Information transfer to a call agent using a portal system

2007-03-27

2007-03-27

Tieu, Benny Quoc (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265040, C709S227000

Reexamination Certificate

active

10949794

ABSTRACT:
A call center system is described that is comprised of an information control system and a portal system. The information control system receives a call agent identifier. The information control system formats and transfers a message that includes the call agent identifier. The portal system receives the message and caller information for the caller. The portal system transmits the caller information to a call agent system over the Internet based on the call agent identifier.

REFERENCES:
patent: 6459788 (2002-10-01), Khuc et al.
patent: 6473505 (2002-10-01), Khuc et al.
patent: 6570963 (2003-05-01), Watson et al.
patent: 6690664 (2004-02-01), Khuc et al.
patent: 2002/0165784 (2002-11-01), Taggart et al.
patent: 2003/0033356 (2003-02-01), Tran et al.
patent: 2003/0086556 (2003-05-01), Welch et al.

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