Integrating enterprise and provider contact center resources...

Details Integrating enterprise and provider contact center resources... Integrating enterprise and provider contact center resources...

2004-08-23

2010-06-29

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265060, C379S309000, C705S001100

Reexamination Certificate

active

07746998

ABSTRACT:
A method for handling contact center requests can include the step of identifying a contact center request and a resource type to handle the request, where a resource of the resource type can be selected from a multitude of contact center resources. The contact center resources can include at least one enterprise resource and at least one provider resource. The request can be handled using the selected resource.

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