Integrated voice and business transaction reporting for telephon

Details Integrated voice and business transaction reporting for telephon Integrated voice and business transaction reporting for telephon

1996-04-19

1998-02-03

Hong, Harry S.

Telephonic communications

Centralized switching system

Call distribution to operator

379116, 379119, 379135, 379309, H04M 300, H04M 1500, H04Q 364

Patent

active

057153078

ABSTRACT:
An integrated voice and data business transaction detail reporting system for a telephone system (12), having a switch (14) for directing incoming telephone calls, a device (14) for generating information pertaining to voice of the incoming calls, a device (26) for generating business transaction data pertaining to the incoming calls, and a device (24) for correlating the voice information and business transaction data.

REFERENCES:
patent: 4975945 (1990-12-01), Carbullido
patent: 5181239 (1993-01-01), Jolissaint
patent: 5511117 (1996-04-01), Zazzera

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