Connection manager for integrating legacy telephony...
Connection manager for integrating legacy telephony...
Contact center and method for tracking and acting on one and...
Contact center autopilot algorithms
Contact center autopilot architecture
Contact center business modeler
Contact center data integration with enterprise applications
Contact center management
Contact center system capable of handling multiple media...
Contact routing system and method
Contact server for call center for syncronizing simultaneous...
Context retention across multiple calls in a telephone...
Context-sensitive presentation of information to call-center age
Control of access to the call completion on busy link...
Control of access to the call completion on busy link...
Control of merchant application by system monitor in virtual...
Control of telemetry interface gateway during a voice call
Control of telemetry interface gateway for a voice call
Controlling hold queue position adjustment
Coordinating work assignments for contact center agents