Contact center data integration with enterprise applications

Details Contact center data integration with enterprise applications Contact center data integration with enterprise applications

2005-11-01

2005-11-01

Bui, Bing Q. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

Reexamination Certificate

active

06961419

ABSTRACT:
A method and apparatus are provided for processing a call with a client detected by a call center to an agent of the call center. The method includes the step of providing a call object for the call, collecting attributes of the call within the call object, associating an agent object with the call object and displaying client data to an agent of the call center based upon a view process of the associated agent object.

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Merriam Webster's Collegiate Dictionary, 10th Edition, p. 801.

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