Context retention across multiple calls in a telephone...

Details Context retention across multiple calls in a telephone... Context retention across multiple calls in a telephone...

2004-09-10

2009-11-24

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020, C379S266100, C379S309000, C379S088010, C379S088160, C379S088190, C434S322000

Reexamination Certificate

active

07623651

ABSTRACT:
A method of providing information to a user in a telephone interactive system includes receiving a new call. A comparison is then made between an identifier associated with the new call with stored call information pertaining to previous calls. If the identifier associated with the new call matches an identifier associated with a previous call, a subsequent action taken in the new call is based on context information stored from the previous call.

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