Control of telemetry interface gateway during a voice call

Telephonic communications – Centralized switching system – Call distribution to operator

Patent

Rate now

  [ 0.00 ] – not rated yet Voters 0   Comments 0

Details

37910603, 379210, H04M 1100

Patent

active

061048046

ABSTRACT:
A method and apparatus for accessing customer telemetering equipment while on a voice connection between an agent of a customer server and the customer. A voice connection is initially established between a customer and an agent of a server such as a utility. The original connection may be established when a customer complains, or in response to receipt of a complaint report at an earlier time. If, during the discussion between the customer and an agent of the server, the agent believes that accessing the customer's telemetering equipment might help to uncover the problem, the agent signals a customer Telemetering Interface Gateway to allow the agent to access the appropriate telemetering equipment. After the agent has obtained information from this equipment, the agent sends another signal to the Gateway and the voice connection to the customer is re-established. Advantageously, problems can be discussed and solved while the customer is still connected to the agent, thus avoiding repeated telephone calls.

REFERENCES:
patent: 5528675 (1996-06-01), Chen
patent: 5583923 (1996-12-01), Hoy et al.
patent: 5802155 (1998-09-01), Garland et al.

LandOfFree

Say what you really think

Search LandOfFree.com for the USA inventors and patents. Rate them and share your experience with other people.

Rating

Control of telemetry interface gateway during a voice call does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Control of telemetry interface gateway during a voice call, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Control of telemetry interface gateway during a voice call will most certainly appreciate the feedback.

Rate now

     

Profile ID: LFUS-PAI-O-2015841

  Search
All data on this website is collected from public sources. Our data reflects the most accurate information available at the time of publication.