Queue managing system and method

Queue-based distinctive ringing in a call center system

Queue-theoretic models for ideal integration of automated...

Queued task/queued resource state forecaster

Queuing and routing telephone calls

Queuing apparatus and method for a cordless communication transc

Queuing calls for distribution

Queuing status reporting apparatus

Quick shift jack panel

Quick shift jack panel

Rack with circuit pack cable adapter and method of operation the

Rating parties according to party identities

Read-only in-memory tables for intelligent call processing...

Real-time client survey systems and methods

Real-time transaction routing augmented with forecast data...

Reassignment of agents

Recordal of call results in a predictive dialing application

Recordal of call results in a predictive dialing application

Recording invocation of communication sessions

Recording using proxy servers