Machine assisted system for processing and responding to...

Main distribution device for telephone and data lines

Managing caller profiles across multiple call hold centers

Managing caller profiles across multiple hold queues...

Managing communications in a call center

Managing held telephone calls from a remote...

Managing priorities for routing calls in a telecommunication...

Managing processes of a network component

Managing statistical information in a contact center

Managing use of experts by callers waiting in a hold queue

Managing variable data through line information database...

Matching routed call to agent workstation

Mechanism for queuing calls

Membrane switch for a telephone handset

Message forwarding based on sender and recipient relationship

Method and an arrangement for generating a ringing signal

Method and apparatus for a customer self-provisioning of...

Method and apparatus for a universal handling procedure of speci

Method and apparatus for agent forcing and call distribution...

Method and apparatus for allocating resources in a call center