Object oriented system and method for directing incoming...
Office call state display system
Operator call-fielding scenario system
Operator position and method for remote-controlling a speech con
Optimal call speed for call center agents
Optimal dynamic agent state assignment
Optimal dynamic agent state assignment
Optimization of agent transfers in call blending
Optimizing call-center performance by using predictive data to d
Optimizing call-center performance by using predictive data...
Orchestration engine as an intermediary between telephony...
Outbound call center
Outbound calling system in a contact center
Outbound dialing decision criteria based
Outbound dialing decision criteria based
Outbound dialing decision criteria based
Outbound switch pacing