Scalable call center telecommunications system
Schedule based transaction routing
Scheduled return to queue with priority (SRQP)
Selecting an interactive application to run while a caller...
Selective conversation recording using speech heuristics
Selective messaging in a multiple messaging link environment
Service and information management system for a...
Service control point in an intelligent network for optimizing c
Service desk system architecture for a mobile service workforce
Service desk system for allowing easily changeable...
Service evaluation system and method for a telephonic switch
Service node for a telephony network
Service observing in a voice over IP telephone system
Service providing customized information to queuing customers
Shelf driver unit and method
Signaling switch for use in information protocol telephony
Signaling using phase rotation techniques in a digital...
Single or multi-stage switching field for telephone exchanges
Skill based chat function in a communication system
Skill-based call routing