Waiting-call selection based on objectives
Web based agent backed system that provides streaming...
Web based personal directory
Web call center/PSTN to TCPIP internet network
Web callback through multimedia devices
Web page synchronization system and method
Web-based CTI system
Web-based network monitoring tool
Web-based network monitoring tool
Web-based network monitoring tool
Wire terminal panel for building cable system
Wireless telephone integration system and method for call center
Work at home ACD agent network
Work at home ACD agent network with cooperative control
Work at home agent ACD call distribution
Work item relation awareness for agents during routing...