Apparatus and method for managing a call center

Apparatus and method for managing BLF information in an...

Apparatus and method for monitoring and adapting to...

Apparatus and method for providing caller-specific data to...

Apparatus and method for providing support software for an...

Apparatus and method for providing switching at a telephone...

Apparatus and method for quantifying an automation benefit...

Apparatus and method for routing communications to a variety of

Apparatus and method of replacing telephony cards without...

Apparatus and methods enhancing call routing within and between

Apparatus for communication between a telephone exchange and con

Apparatus for electronic exchange having a general-purpose bus s

Apparatus for receiving tone signal, apparatus for...

Apparatus for the current supply of a subscriber set from an exc

Apparatus, system, and method for remote management console...

Appearance change prompting during video calls to agents

Application based queuing via an H.323/SIP interface

Arbitration mechanism

Architecture and implementation for control of context aware...

Architecture for distributed control telecommunication systems