Apparatus and method for managing a call center

Details Apparatus and method for managing a call center Apparatus and method for managing a call center

2005-10-04

2005-10-04

Hong, Harry S. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S032010, C379S265060

Reexamination Certificate

active

06952470

ABSTRACT:
An apparatus. The apparatus includes a processor adapted for communication via a communication network. The processor includes a monitoring module for requesting and receiving information associated with a device configured for communication via the communication network, and a warning module for generating a warning when the received information is indicative of a predetermined condition.

REFERENCES:
patent: 5621789 (1997-04-01), McCalmont et al.
patent: 5754631 (1998-05-01), Cave
patent: 5864616 (1999-01-01), Hartmeier
patent: 6237047 (2001-05-01), Peebles et al.
patent: 6748072 (2004-06-01), McGraw et al.

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