Agent-level network call routing

Agent-predictive routing process in call-routing systems

AIN non-call associated signalling for service nodes and service

Alarm display and method

Allocation of resources to flexible requests

Amplifier with double rail output

Analog phone bank connector

Anticipatory call distributor

Apparatus and method for analyzing routing of calls in an...

Apparatus and method for automated voice analysis in ACD...

Apparatus and method for automatically switching a headset betwe

Apparatus and method for coupling an automated attendant to...

Apparatus and method for detecting conversation interruptions in

Apparatus and method for determining the source of a telephone c

Apparatus and method for dynamic inbound/outbound call managemen

Apparatus and method for effecting a communication...

Apparatus and method for identifying records of overflowed ACD c

Apparatus and method for identifying records of overflowed ACD c

Apparatus and method for identifying records of overflowed ACD c

Apparatus and method for logging events that occur when...