Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2003-08-01
2008-07-29
Addy, Thjuan K. (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S211010
Reexamination Certificate
active
07406170
ABSTRACT:
A communication system comprising one or more ubiquitous sensor(s) for generating awareness data relating to a user, a context engine for receiving and processing the awareness data to determine the user's current context for the purpose of event handling, a policy engine for receiving and relating at least one pertinent evidential indicator of an incoming event from a caller to the user's current context and in response selecting a preferred event handling feature, and a delivery agent for executing the preferred event handling feature.
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Gray Thomas A.
Liscano Ramiro
Addy Thjuan K.
Mitel Networks Corporation
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