Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2011-08-09
2011-08-09
Al Aubaidi, Rasha S (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265010
Reexamination Certificate
active
07995741
ABSTRACT:
The present invention is directed toward a method and system for determining changes in a customer that have occurred between contact center visits. The invention is operable to compare data captured from a previous interaction and data captured from a current interaction and compare the two in order to determine if the customer has had any changes to their appearance or otherwise since their last contact center visit.
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Blair Colin
Lang Andrew W.
McNamara Paul Thomas
Thambiratnam David Preshan
Wan James K.
Al Aubaidi Rasha S
Avaya Inc.
Sheridan & Ross P.C.
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