Method and apparatus for providing an interactive home agent wit

Method and apparatus for providing an interactive home agent...

Method and apparatus for providing fair access to agents in...

Method and apparatus for providing fair access to agents in...

Method and apparatus for providing music to an agent during...

Method and apparatus for providing relevant data responsive...

Method and apparatus for providing result-oriented customer serv

Method and apparatus for quality assurance in a multimedia...

Method and apparatus for robust call routing

Method and apparatus for robust call routing

Method and apparatus for rotating auto reserve agents

Method and apparatus for routing calls by proxy using...

Method and apparatus for routing calls by proxy using...

Method and apparatus for routing calls by proxy using...

Method and apparatus for routing voice and video calls to a grou

Method and apparatus for selecting an agent to handle a call

Method and apparatus for servicing queued requests

Method and apparatus for simulating central queue for...

Method and apparatus for simultaneously monitoring computer...

Method and apparatus for skills-based task routing