Method and apparatus for robust call routing

Details Method and apparatus for robust call routing Method and apparatus for robust call routing

2005-01-25

2005-01-25

Smith, Creighton (Department: 2645)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S266040

Reexamination Certificate

active

06847713

ABSTRACT:
Apparatus and method for performing a recoverable routing of calls using an automatic call distributor to avoid loss of calls at busy agent terminals. Switching equipment receives incomind calls and issues a routing request to a server. In response, the server returns the address of a queue to receive and hold the calls. Intermediate telephones are “punched into” the queue for receiving the calls from the queue, and the server detects transfer of calls to the intermediate telephones in order to obtain control of the calls. The server performs a consultative transfer of the calls from the intermediate telephones to agent terminals so that, if an agent terminal is busy, the server may transfer the call back to the switching equipment in order for the call to be rerouted.

REFERENCES:
patent: 4953204 (1990-08-01), Cuschleg et al.
patent: 5247546 (1993-09-01), Abbiate et al.
patent: 5265157 (1993-11-01), Jolissaint et al.
patent: 5381415 (1995-01-01), Mizutani
patent: 5530744 (1996-06-01), Charalambous et al.
patent: 5592542 (1997-01-01), Honda et al.
patent: 5727047 (1998-03-01), Bentley et al.

Affiliated with

Also associated with

Rating

Method and apparatus for robust call routing does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Method and apparatus for robust call routing, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Method and apparatus for robust call routing will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3436980