Method and apparatus for providing relevant data responsive...

Details Method and apparatus for providing relevant data responsive... Method and apparatus for providing relevant data responsive...

2004-12-23

2009-10-13

Hong, Harry S (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088010

Reexamination Certificate

active

07602900

ABSTRACT:
A method and system for providing relevant data responsive to a customer event is described. In one example, a description relating to the customer event is received. The description is then monitored in order to detect at least one keyword. Lastly, at least one information block containing data relevant to a customer event associated with the keyword is provided in response to the description includes that keyword.

REFERENCES:
patent: 6600821 (2003-07-01), Chan et al.
patent: 6853722 (2005-02-01), Joseph et al.
patent: 7127058 (2006-10-01), O'Connor et al.
patent: 7457404 (2008-11-01), Hession et al.

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